When can I access my collocated equipment?
G4 Communications' Internet Data Center is staffed 24 hours a day, 7 days a week, ensuring that you can access your collocated equipment any time, day or night.
What happens if I need to physically access my collocated equipment?
G4 Communications will provide you with a cart containing a keyboard, monitor, and mouse that can be wheeled to your equipment space for short visits.
Because the colocation floor is a secure area, our staff will provide you with a workbench area outside of the main data center for longer visits.
back to topI have a back-up device attached to my collocated server. Can G4 Communications sway backup media for me?
Yes. If your equipment has a backup device attached to it, you can call our Technical Assistance Center any time you would like your backup media swapped.
Can G4 Communications reset my equipment for me?
Yes. You can call our Technical Assistance Center any time you need to have your equipment reset, saving you a trip to our data center.
Who do I call if I need to have my collocated equipment reset?
Our Technical Assistance Center is available 24 hours a day, 7 days a week. Our technical staff can assist you with equipment resets and backup media swapping. You will need to call designated to your company.
What happens in the event of a power failure?
In the event of a power failure, UPS systems will continue to provide power to the G4 communications equipment.
