G4 Communications - FAQ

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General
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Dynamic Host Config
E-mail Hosting
Firewalls

Media Streaming
Network Address Translation
Routing
Server Colocation
Web Hosting

General

Can I get the read-only SNMP community string for the G4 Communications equipment?

Can I manage my own equipment?

How often does your monitoring poll my device?

Do you offer consulting?

What information should I gather before calling the TAC?

Does G4 Communications offer any service level agreements (SLAs)?

Can I get my bandwidth utilization report sent to me each week?

Can I get my circuit availability report each week?

How can I check the utilization of my connection?

Will G4 Communications run cable for me?

Data Services

The ILEC has installed the demarc. When can I be turned up?

Can I open my own ILEC ticket?

How can I upgrade my circuit speed?

How do I get credit for downtime?

Does the CSX500 support 10/100 Mbps?

Does the CSX500 support half/full duplex?

Does the TNE support 10/100 Mpbs?

Does the TNE support half/full duplex?

Does the SNE support half/full duplex?

Does the SNE support 10/100Mbps?

Does the INE support 10/100Mbps?

Does the INE support half/full duplex?

Does the CSX500 bridge or route?

Can I use my own NTD?

What type of cable should I use from my CSX500 to my hub?

What type of cable should I use from my INE to my hub?

What type of cable should I use from my SNE to my hub?

What type of cable should I use from my TNE to my hub?

The ILEC just gave me demarc. Now my phones do not work. What do I do?

Can G4 Communications provide a Point-to-Point connection?

Domain Name Hosting

I have my own name server for my company. Can G4 Communications back up my domain?

What is DNS actually doing for my company?

What is an MX record?

Who do I call when I need to make a change to my domain records?

How long will it take a record change I requested to take effect?

I've been denied connectivity to an Internet host because my reverse records don't match. What does this mean and how do I fix this?

I'm the name server administrator for my company and want to manage my own reverse zone. Can G4 Communications delegate that to me?

Dynamic Host Config

How do I configure the DHCP clients?

How do I verify that the client IP configuration is correct?

My PCs are getting the wrong information - the IP address and default gateway are incorrect. Why is this?

How do I exclude my local servers from DHCP?

My Windows 98/NT clients get the message ïDHCP Server Unavailable: renewing adapter'. How do I fix this?

My Windows 95 clients constantly get a message indicating that there is an IP address conflict on the boot up. How do I stop this?

How do I change the DHCP server configuration?

E-mail Hosting

Can I access my G4 Communications e-mail through another Internet Service Provider?

Who do I call when I want to add, delete, or modify accounts?

How do I setup an auto-reply for periods of time when I won't be checking my e-mail?

How do I setup my e-mail client software?

Can I use any e-mail client software to access my mail?

How do I setup e-mail forwarding?

How do I change my e-mail password?

How do I know that my e-mail is safe?

Do I have any control over my e-mail account settings?

Firewalls

Why doesn't my application work through the firewall?

How do I configure the Firewall?

How often is my content filter updated?

Can I get logs from the firewall?

How can I be sure I'm protected against the latest attack techniques?

What is a punch-through?

Media Streaming

I have my content ready. What do I do now?

What type of media can I stream?

How can I find out how much media I'm actually streaming?

What platform does G4 Communications use to stream my media?

Network Address Translation

How many concurrent sessions can the NAT box handle?

Does my internal addressing scheme matter?

Why can't I reach certain sites?

What about the services I host internally, such as e-mail and web hosting?

What is the difference between classic NAT and masquerading?

Will my Microsoft NetMeeting and PPTP (point-to-point tunneling protocol) work?

I have multiple mail or web servers, can I get punch-throughs for these?

How does NAT make my network more secure?

Routing

What is my default gateway address?

Why can't I use the first and last IP addresses on my subnet?

I have registered my own IP addresses. Can I reuse these?

I'm considering a redundant link to the Internet. How do I configure this?

Can I use my own routers?

Can I have static routes entered for my internal network?

Can I use RIP, RIP II or OSPF to exchange route information with G4 Communications?

Server Colocation

When can I access my collocated equipment?

What happens if I need to physically access my collocated equipment?

I have a back-up device attached to my collocated server. Can G4 Communications sway backup media for me?

Can G4 Communications reset my equipment for me?

Who do I call if I need to have my collocated equipment reset?

What happens in the event of a power failure?

Web Hosting

My error log says robots.txt was not found.

My error log says favicon.ico is missing.

What is the difference between a FrongPage web hosting area and an FTP (File Transfer Protocol) web hosting area?

Why can't I use FTP to transfer files to and from my FrontPage site?

What do I do with the log files?

What platform does G4 Communications run the web servers on?

I lost my username or password to log into my site.

How do I change my username and/or password?

Why is my site set up as mycompany.g4.net instead of www.mycompany.com?

AOL / Comcast E-mail Problems

G4 Announces the Availability of MetroReach Telephone & ADSL Broadband Service

G4 acquires Communications 4NH Internet Service Provider

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